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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kim Rutter

Kim Rutter

June 4, 2025

5  out of  5
rating by Kim Rutter
"Natasha is always very respectful and efficient in her style."
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Ryan Hobbs

June 3, 2025

5  out of  5
rating by Ryan Hobbs
"Great communication I made a change to my policies and they called to verify it. Excellent customer service"
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Kyla Agnew

June 2, 2025

5  out of  5
rating by Kyla Agnew
"Shane and his team are a pleasure to work with ! Shane assisted our small business in setting up some of our employee benefits. Would 10/10 recommend !"
We responded:
"Thank you, Kyla! You found the best kept secret: we do group life insurance for small businesses! Thank you for your kind words and solid recommendation!!"
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Sabrina Newsom

May 31, 2025

5  out of  5
rating by Sabrina Newsom
"Natasha is great to work with and so friendly!"
We responded:
"Natasha is the best!! She is a treasure and loves to help people. "
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Matt K

May 29, 2025

5  out of  5
rating by Matt K
"Shane’s great and make everything easy!"
We responded:
"You’re the best, Matt! I’m grateful for the ways you’ve helped us, too. "
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Carl Ott

May 29, 2025

5  out of  5
rating by Carl Ott
"Shane was easy to work with as well as clear and easy to understand. Helped explain my policy and make sure I got the right insurance all while saving me money."
We responded:
"That’s what we do, Carl! Thank you for this great review!"
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lori BLACK

May 8, 2025

5  out of  5
rating by lori BLACK
"Fast friendly always helpful"
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vickie johns

April 11, 2025

5  out of  5
rating by vickie johns
"Shane and his staff are great!! They are always so helpful with all our insurance needs!!"
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Rayna Rowe Rojas

April 8, 2025

5  out of  5
rating by Rayna Rowe Rojas
"I’ve been working with Natasha trying to figure out my renters insurance policy & she’s always been super responsive, informative and ready to tackle any problem I throw her way! I love working with her & appreciate everything she’s done for me!"
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ANITA BALL

April 7, 2025

5  out of  5
rating by ANITA BALL
"Natasha was very personable and was very helpful with my needs of finding quotes for my home and auto insurance"
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CA Richards

April 7, 2025

5  out of  5
rating by CA Richards
"Shane and Natasha were so patient and helpful in transitioning our policies to State Farm. The process was smooth and pressure free. Thank you both so much for all of your guidance!!"
We responded:
"Aww shucks! You guys are great to work with and we are so happy that we could explain things in a way that makes sense. Thank you for choosing us!"
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Dawn Simpson-Gray

April 4, 2025

5  out of  5
rating by Dawn Simpson-Gray
"Natasha is always great and finding answers to any questions I may have . She is patient when explaining details and appreciate her always being so accommodating. I’ve been a State Farm customer for years and despite moving from the area I prefer to keep my Shane Crites family because they’re the best."
We responded:
"Thank you, Dawn! It means a lot that you stayed with us when you moved—let your friends know we can handle insurance in Ohio and Michigan! And Natasha is the best!"
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Bree Barker

April 4, 2025

5  out of  5
rating by Bree Barker
"Always very nice and prompt on any problem you may have. Even adding a new addition to the family they cared enough to send a congratulations card and cute little bib! Definitely appreciate the personal connection they have!"
We responded:
"Hi Bree! We are happy for you and your family and we’re grateful that we get to work with you for your insurance. We try to give a personal connection in all those big life moments!"
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Diane Boop Boop

April 3, 2025

5  out of  5
rating by Diane Boop Boop
"I have enjoyed greatly Shane Crites and his staff. They have made me feel safe knowing that they are there for me at the most critical moments in my life. I am so greatful for being able to have both cars and life insurance with such caring people!!"
We responded:
"Hi Diane!! We were so honored to help you protect your family with car insurance and life insurance!! Plus, it’s just great to work with you!"
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Tania Canales

April 2, 2025

5  out of  5
rating by Tania Canales
"They are very pleasant, and helpful. They walk you through your options and answer all your questions. They never pressured me when I was thinking over my options. I'm extremely happy with everyone that I talk with at the office."
We responded:
"Hi Tania! I like to say we help people make great choices! :) There is no need for pressure when we listen well. Thank you for taking the time to talk with us for your insurance needs!"
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Nakia Riley

April 1, 2025

5  out of  5
rating by Nakia Riley
"I’ve really enjoyed having State Farm as my auto and business insurance Shane Crites and his team are very personable and give fast solid results to any issue you my have. A absolute joy to know and work with!"
We responded:
"Thank you, Nakia! It’s people like you who make our jobs fun. You are a joy to work with, too! Thank you for trusting us with your business insurance. "
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Jennifer Stepleton

April 1, 2025

5  out of  5
rating by Jennifer Stepleton
"Easy to get a quote for boat insurance."
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Robert Salazar

March 31, 2025

5  out of  5
rating by Robert Salazar
"Natasha is great. I have had no problem with her .she always takes care of things for me!"
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kelly rose

March 28, 2025

5  out of  5
rating by kelly rose
"Our family has been with Shane Crites, State Farm Insurance for a long time. They have always been there when you need them. They are very helpful & answer any questions"
We responded:
"We love working with you and your family! Thanks for the many years of trust!"
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Leslie McKinley

March 28, 2025

4  out of  5
rating by Leslie McKinley
"I needed to take an old vehicle off of my insurance coverage. So glad Shane and Natasha were there to make this process easy."
We responded:
"Thank you, Leslie! Natasha is the best! "
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Tony Newland

March 4, 2025

5  out of  5
rating by Tony Newland
"Always friendly, never have issues."
We responded:
"Hey Tony! Thank you so much for these kind words! Tell everyone in Lima to check us out for their insurance—it’s always nice to work with friends! :)"
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James

February 22, 2025

5  out of  5
rating by James
"Great company to work with"
We responded:
"Thank you, Jim!"
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Barb Flynn

February 22, 2025

5  out of  5
rating by Barb Flynn
"I've known Shane for two years. He is a caring, kind and honest person who wants only to help you in any way he can with your insurance needs. I highly recommend him to take care of your needs."
We responded:
"Thank you, Barb! These words mean so much coming from a colleague like you. "
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Adah Ellerbrock

February 21, 2025

5  out of  5
rating by Adah Ellerbrock
"Shane is a great pleasure to work with. He got me the quotes I needed right away and scheduled time to dinner them with me personally. Shane is very easy to work with and highly professional. If I ever have any questions I know he and is team is just a call away."
We responded:
"It is a pleasure to work with you and your family, Adah!! Thank you for your kind words!"
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Samantha Williams

February 21, 2025

5  out of  5
rating by Samantha Williams
"Very friendly, helpful and thorough with explaining everything and answering all my questions! Great overall !!"
We responded:
"Thank you, Samantha! It was great to talk with you about your insurance—it means a lot that you trust us with these needs. "